Virtual Care

Overview

Virtual visits are convenient and cost-effective options when you need care for a non-emergency medical condition, such as flu, allergies, sore throat, infections, etc.). No appointment is needed.

24/7 Nurseline

Call the BCBSIL 24/7 Nurseline at 1-800-299-0274 to talk to a registered nurse who can help answer your health questions, provide advice, and help you determine if you should see your doctor or go to urgent care or the ER.

MDLIVE

If you’re enrolled in a medical option through BCBSIL, you can see a doctor from your mobile device or computer anytime and anywhere without an appointment via MDLIVE. Register at MDLIVE.com/bcbsil, call 1-888-676-4204 or download the MDLIVE mobile app.

Kaiser Permanente

If you’re enrolled in a Kaiser Permanente regional medical option, you have several convenient ways to get care when you have a minor health issue:

• Phone appointment — Schedule an appointment to talk with you doctor over the phone. Appointments are often available the same or next day.
• Video visit — Meet face-to-face with a doctor by video. Appointments are often available the same or next day.
• Email — Message your doctor’s office with non-urgent questions anytime and get a response usually within two business days.
• E-visit — Fill out a short questionnaire about your symptoms online and personalized self-care advice from a Kaiser Permanente provider.

To make an appointment, sign in, use the Kaiser Permanente app or call 1-866-454-8855 24/7. Learn more about your care options.