BCBS Advocacy & Support

Last Updated January 17, 2024

Blue Cross and Blue Shield of Illinois (BCBSIL) can help you and your family get the care you need and live a healthy life.

Health Advocacy Solutions

Your RRD medical coverage through BCBSIL includes Health Advocacy Solutions, a FREE service to help you and your covered family members with all your health care matters, including mental and behavioral health issues.

A health advocate is available 24/7 to help you and your covered family members:

  • Understand and use your health benefits
  • Find high-quality, cost-effective providers
  • Earn Member Rewards for making smart health care choices
  • Schedule your appointments
  • Find answers to your health questions
  • Sort out a new diagnosis and next steps
  • Deal with claims issues
  • And more!

Watch a short video to see how a health advocate can help you get the most from your benefits.

Well onTarget

Well onTarget is designed to help you make healthy choices and reach your wellness goals. Through Well onTarget, you can:

  • Check your health status by taking a health assessment.
  • Access videos, podcasts, self-directed courses and other tools to improve your health and well-being.
  • Work with a coach to set and reach goals, like losing weight, improving your blood pressure and quitting tobacco.
  • Track your progress with built-in tracking tools.
  • Earn Blue Points when you take a health assessment, link a fitness device, complete a self-directed course or work with a health coach. You can redeem your points for books, music, sporting goods, etc.
  • Get unlimited access to a nationwide network of fitness centers at discounted rates.
  • And more!

Learn about:

Register and get started at wellontarget.com.

Member Rewards

It pays to be a smart health care shopper. When you compare costs and choose a cost-effective option for your care, you could earn a cash reward. Here’s how:

  • When a doctor suggests a medical procedure or service, log in to Blue Access for Members.
  • Click the “Doctors and Hospitals” tab, then click “Find a Doctor or Hospital.” Search to compare your choices and select a reward-eligible location.
  • Have the procedure or service at your selected reward-eligible location. Once the claim is paid, you’ll receive a check in the mail.
Watch this short video to learn how you can save money and earn rewards. Call a health advocate at 1-800-537-9765 for more information and for help to find reward-eligible locations.


MyEvive is a personal online health hub that makes it easy to find, organize and use your RRD health benefits, including pharmacy, dental and vision. You’ll get personal care reminders, custom health alerts and more sent to your email or mobile device.

Call the number on the back of your BCBSIL member ID card to learn more.

Condition Management

BCBSIL can help you manage chronic health conditions, such as asthma, diabetes, coronary artery disease and congestive heart failure. Contact BCBSIL at 1-800-537-9765 to learn about the programs available to you.

Menopause Support

Better understand, anticipate and manage your menopause symptoms with Ovia Health, available as part of your National Medical Program option from BCBSIL. Use the Ovia app to track your menopause experience and get tailored guidance from the Ovia Health Care Team. Learn More.

Contact Information


Well onTarget