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You can save time and money when you know where to go based on the care you need.
WHEN YOU NEED
CONTACT
COST
Free advice and answers to your health care questions
Your medical vendor’s nurse line to talk to a registered nurse 24/7 BCBSIL: 1-800-299-0274
FREE
Routine and preventive care
Your primary care doctor, who will work with you to make sure you get the right preventive care, manage any chronic conditions, and improve your overall health and well-being
$
Care after-hours or when you can’t get to the doctor
Your medical vendor’s virtual health service to consult with a doctor online or by phone anywhere and anytime BCBSIL MDLIVE: 1-888-676-4204, MDLIVE app or MDLIVE.com/bcbsil
Immediate attention for a non-emergency condition
Urgent care center
$$
Emergency care for a critical or life-threatening condition
911 or the nearest emergency room
$$$
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