Know Where to Go for Medical Care

Last Updated December 14, 2022

You can save time and money when you know where to go based on the care you need.



Free advice and answers to your health care questions Your medical vendor’s nurse line to talk to a registered nurse 24/7
BCBSIL: 1-800-299-0274
Routine and preventive care Your primary care doctor, who will work with you to make sure you get the right preventive care, manage any chronic conditions, and improve your overall health and well-being $
Care after-hours or when you can’t get to the doctor Your medical vendor’s virtual health service to consult with a doctor online or by phone anywhere and anytime
BCBSIL MDLIVE: 1-888-676-4204, MDLIVE app or
Immediate attention for a non-emergency condition Urgent care center


Emergency care for a critical or life-threatening condition 911 or the nearest emergency room